OperIP Refund Policy

Please read this refund policy carefully before using OperIP services. We strive to provide stable and reliable proxy services and to protect our customers' rights. You can access our website via https://www.operip.com.

1. Dispute Resolution

Any disputes or issues arising from using OperIP services should first be addressed by contacting our customer support via email: support@operip.com. This email is the primary channel for handling refunds, cancellations, or other related concerns.

For security purposes, we may record customer support conversations for verification and follow-up.

2. Refund Eligibility

The following conditions must be met for a refund request:

  1. Official Purchase: Products must be purchased through OperIP's official channels.
  2. Payment Method: Only payments made in fiat currency are eligible; cryptocurrency payments are excluded.
  3. Application Period: Refund requests must be submitted within 3 days of the initial purchase. Requests beyond this period will not be accepted.
  4. Usage Limits:
    • Used data must not exceed 20% of the purchased plan and not more than 1GB.
    • If within 3 days of purchase, the service becomes unusable due to non-customer-related issues (e.g., technical faults) and OperIP cannot resolve the issue within 10 days, the customer may request a refund for the unused portion. Customers must contact support promptly; failure to do so will be deemed as acceptance of service quality.
  5. Issue Handling: If the proxy or software does not function correctly, OperIP will provide technical assistance and may offer a refund or replacement service as appropriate.

3. Non-Refundable Cases

The following situations are not eligible for refunds:

  1. Incomplete or inconsistent registration information provided by the customer.
  2. Accounts frozen or disabled due to violations of law or agreement terms.
  3. Violations of acceptable system or service usage obligations.
  4. Orders where data has already been transmitted or received through the system.
  5. Service quality meets the service level agreement (SLA).
  6. Expired or invalid plans.
  7. Connection quality or speed limitations caused by third parties, which are beyond OperIP's control.
  8. Client software compatibility issues.
  9. Each customer is allowed only one refund request, applicable to the initial order amount only. Upgrades, renewals, or plan changes are not eligible. Refunds will not be issued for abuse of services or violations of this agreement.

4. Other Terms

OperIP reserves the right to update refund rules in accordance with service policies. All refund requests will be reviewed by official support staff, and the outcome will be communicated via email.