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## Refund Policy Explained We offer refunds under specific conditions. ### Eligibility Refunds are available for: - IPs not working as described - Service outages exceeding 24 hours - Billing errors ### Time Limits - 7 days from purchase for unused IPs - 24 hours for service outage claims - Immediate for billing errors ### How to Request Refund 1. Go to [contact page](/undefined/contact) 2. Select "Refund Request" 3. Provide order details 4. Explain the issue 5. Submit your request ### Processing Time - Refunds processed within 3-5 business days - Original payment method credited - Currency conversion may apply ### Exceptions No refunds for: - Used IPs beyond 7 days - Account violations - Voluntary cancellation - Force majeure events ### Enterprise Customers Custom refund terms apply for enterprise contracts. Contact your account manager.