helpCenter.articles.9.title
May 10, 2026 • helpCenter.readTime • helpCenter.byOperIP Team
## Troubleshooting Connection Issues
Having trouble connecting? Here are common solutions.
### Connection Refused
**Possible Causes:**
- Incorrect proxy configuration
- Firewall blocking the connection
- IP is temporarily unavailable
**Solutions:**
1. Double-check proxy settings
2. Disable firewall or add exception
3. Check IP status in dashboard
4. Contact support if issues persist
### Slow Connection
**Possible Causes:**
- Network congestion
- Distance from IP location
- Server load
**Solutions:**
1. Test with different IP locations
2. Check network speed
3. Try during off-peak hours
4. Consider upgrading your plan
### Authentication Failed
**Possible Causes:**
- Incorrect credentials
- API key expired
- Account suspended
**Solutions:**
1. Verify username/password
2. Check API key status
3. Ensure account is active
4. Reset credentials if needed
### Blocked by Target Website
**Possible Causes:**
- IP previously flagged
- Unnatural behavior detected
- Website blocking proxy IPs
**Solutions:**
1. Use a different IP
2. Adjust behavior patterns
3. Use fingerprint browser
4. Contact support for IP replacement
### General Tips
1. Test connection with multiple tools
2. Clear browser cache and cookies
3. Try different browsers/devices
4. Check our status page for outages
If problems persist, please [contact support](/undefined/contact) with details.